Last updated: January 1, 2026
1. Introduction
At DR iCare Expertz, we strive to provide reliable and transparent services. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and service-related issues are handled.
By booking a service with us, you agree to this policy.
2. Cancellation Policy
2.1 Before Service Confirmation
- You may cancel your booking free of charge before the service is confirmed.
2.2 After Service Confirmation
- Cancellation requests made after confirmation may be subject to a cancellation fee.
- If a technician has already been assigned or dispatched, a visit/inspection charge may apply.
2.3 No-Show
- If the customer is unavailable at the scheduled time, it may be treated as a no-show, and charges may apply.
3. Refund Policy
3.1 Eligible Refunds
You may be eligible for a refund if:
- Service was not delivered
- Payment was made but booking was not confirmed
- Service was cancelled by DR iCare Expertz
- Duplicate payment was made
3.2 Non-Eligible Refunds
Refunds will not be provided in the following cases:
- Change of mind after service initiation
- Minor delays due to operational reasons
- Issues caused by pre-existing device conditions
- Services completed successfully
4. Service-Based Conditions
- Repair outcomes depend on device condition and diagnosis
- We do not guarantee 100% repair success
- Final pricing may vary after inspection and approval
If a repair is not feasible, only applicable inspection charges may be deducted.
5. Third-Party Service Disclaimer
In cases where services are fulfilled by independent third-party technicians or partners:
- Refund decisions may depend on the service provider
- DR iCare Expertz acts as a facilitator and does not control third-party service outcomes
6. Refund Processing Time
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
7. Replacement / Re-Service (If Applicable)
If there is a valid issue with the service:
- We may offer a re-service or correction instead of a refund
- This will be evaluated on a case-by-case basis
8. Customer Responsibilities
To ensure smooth service:
- Provide accurate booking details
- Be available at the scheduled time
- Backup device data before service
9. Changes to This Policy
We reserve the right to modify this policy at any time. Updated versions will be posted on this page.
10. Contact Us
For cancellations, refunds, or support:
📞 Phone: 84319 00632
📧 Email: yasar@dricareexpertz.com
🏢 Business Address: A&S Complex, 17, Hennur Rd, behind SBI Bank, HBR Layout 4th Block, Hennur Gardens, Bengaluru, Karnataka 560043, India
Phone: 84319 00632
